At dotnetmarketing.com, we prioritize client satisfaction. However, specific services and products may have different refund eligibility. Please review our policies below:

Date: 10/30/2023

USA Refund Policy:

  1. Digital Services:
    • Refunds are generally not available for digital marketing services once work has commenced.
    • For prepaid services (e.g., monthly retainers), clients may cancel within 7 days of payment to receive a partial refund based on the work completed.
    • No refunds are provided after 30 days from the start date of any service.
  2. Subscription Services:
    • Subscriptions for recurring services can be canceled at any time but refunds will only apply to the unused portion of the subscription.
    • Any work completed up to the point of cancellation will be deducted from the refund.
  3. Website and App Development:
    • Once design and development begin, refunds are only provided for unapproved phases of the project.
    • Cancellations after final approval stages will not qualify for refunds.
  4. Exceptional Circumstances:
    • Refunds may be issued in cases where service delivery is proven to be significantly below agreed terms, at the discretion of dotnetmarketing.com. info@dotnetmarketing.com

UK Refund Policy:

  1. Digital Services:
    • UK consumer law states that digital services are non-refundable once they have been supplied and work has started, unless agreed otherwise.
    • If services are delayed or fail to meet the outlined expectations, a partial refund may be considered.
  2. Subscription Services:
    • For ongoing subscription services, a pro-rata refund will be provided for the unused portion if cancellation occurs before the next billing cycle.
  3. Website and App Development:
    • For fixed-fee projects, refunds are only provided if cancellation occurs before 50% completion.
    • If significant design or development work has been completed, a refund will only be issued for incomplete stages.
  4. Statutory Rights:
    • UK clients are entitled to their statutory rights under the Consumer Contracts Regulations and the Consumer Rights Act 2015 for refunds or compensation related to service failure. info@dotnetmarketing.com